Refund policy

We want you to love your A Tall Box jeans. If they're not quite right, we're happy to help you find your perfect fit.

We offer free returns and exchanges on eligible orders within 30 days of delivery.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition you received it:

Orders purchased using our $50 Founder Credit are eligible for the same free returns and exchanges as full-price orders.

You can request a return or exchange directly through your A Tall Box account.

Once your request is approved, you'll receive return instructions and a prepaid shipping label for eligible domestic returns.

Please do not send items back without first submitting a return request. Items returned without authorization may not be accepted.

If you need assistance, contact us at support@atallbox.com.

Need a different size or inseam? We're happy to help.

We offer free exchanges on eligible orders, subject to inventory availability.

To request an exchange, visit your order history, select the item you'd like to exchange, and follow the prompts to view your available options.

If your preferred size or inseam is unavailable, please contact us at support@atallbox.com for assistance.

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect.

We'll review the issue and work with you to make it right.

Please note that some dye transfer is a normal characteristic of deep indigo denim and does not necessarily indicate a manufacturing defect.

For guidance on caring for your jeans and minimizing dye transfer, please see our Denim Care Guide.

We cannot accept returns or exchanges on:

Items purchased with promotional offers or Founder Credits are not considered final sale unless explicitly stated otherwise.

If you have questions about the eligibility of your purchase, please contact us before submitting your return.

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@atallbox.com.

If you have questions about your return, exchange, or refund, please contact us at:

We're happy to help you find the right fit.